The quality of medical care suffers in a system where the definition of success is "being busy".

There is now the ability for the doctor to get to know his patient, really connecting so that superior, personalized healthcare services can be provided. The concept is simple but fundamental: the physician is retained in advance and limits the practice to a select few families, so few that the service is unprecedented. The physician is dedicated to shepherding the health and well-being of the patient: to attend wholly and exclusively to the patient's medical problems when they occur. Furthermore, the physician, serving as trusted advisor, will stand between the patient and the complex medical world.

The doctor provides the patient with the convenience, accommodation, and best-of-class service possible. Most importantly, the patient receives the depth of medical attention and doctor responsiveness that has never before been available. This exclusive and enhanced practice has evolved to change the way healthcare is delivered. This special arrangement allows the doctor to keep the patient's interests paramount.